This is a sample page.
Overview
Returns are actually a scheme offered by respective sellers . Under this policy , the items procured will be exchanged . Monetary refund will be provided if items returned according to the policy set by the firm.
All items listed under a specific category might not have exactly the same return policy.But items returned/replaced shall prevail under the general policy set by the firm.
Customers may refer to the respective items category mentioned separately for their convenience.
Thumb Rule for Online Shopping:
While each endeavor has been created to effectively reproduce colours, there might be minor variants in the colour of real product because of differences in screen output because of digital photography and lighting and colour settings and abilities of monitors or even screens.
A consumer should put an order keeping in mind this small perturbation in colour as observed on a laptop screen against the real colour of the item received.
The return policy is actually split into 3 parts, do read all sections carefully to recognize the conditions and cases beneath to acknowledge the returns.
Part one – General Rules for a profitable Return:
- In some instances in which the seller is not able to process an alternative without any reason at all, a refund is going to be offered.
- For all items in which the installation is supplied by the seller, don’t open the product presentation by yourself. Seller is going to assign authorized personnel for assisting in unboxing and setting up of the service. In case you opened the product presentation by yourself then any criticism regarding the item or perhaps missing accessories won’t be entertained.
- For Furniture, any kind of product related problems will be examined by authorized system personnel (free of cost) as well as attempted to be solved by changing the faulty/ defective component of the service. A complete replacement is going to be provided solely in cases in which the service personnel opine that exchanging the faulty/defective areas won’t solve the issue.
- The orderwill be affirmed after we get the Payment as well as, the item availability status be examined . We offer Easy Adjustment or Refund if a situation occurs.
- We will askbuyers to send us a mail for any return demand on support@delightkart.com with the information like Order Code, Reason behind returning the item, Photo on the Defected item which you plan to transport back to us. Our quality checking staff is going to check the authenticity of this defect. Depending upon the authorization, we’ll happily provide you with an exchange in terminology of a gift voucher which may be redeemed for the buy on our site only. In the event you don’t desire to put the purchase, we shall offer your money back for your defective order amount.
Part Two – Return Pick Up and Processing
In case of returns, where you would like the items to be picked up from a changed address, the changed address must have a pick up service available to transport the items. During pick up, the product of yours will be examined for the next conditions:
Category
Conditions
Proper Product
IMEI number, name image, brand, serial number, bar code should fit and MRP tag must be attached and should be clearly visible.
Total Product
All in-the-box add-ons (like hand held remote control, starter kits, instruction manuals, chargers, headphones, etc.), combos and freebies (if any) must be present.
Unused Product
The item must be rarely used, unsoiled, unwashed, without any spots and with non tampered quality test seals/return tags/warranty seals (wherever applicable). While returning items like a Mobile/ Laptop/ Tablet, the unit must be formatted as well as Screen Lock (Fingerprint), Pattern, or Pin should be disabled. The i Cloud lock needs to be disabled for Apple products.
Undamaged Product
The solution in SIM trays/ recharging port/ headphone port, back panel should not be damaged and must be without scratches, dents, holes or tears.
Undamaged Packaging
The product’s initial packaging/ package must be undamaged.
The field executive is going to refuse to acknowledge the return in the event any of the above circumstances aren’t met.
For any products for which a refund is usually to be provided, the refund is prepared when the returned item has been obtained by the seller.
Part Three – Category, Return Window as well as Actions possible
Category
Returns Window, Actions Possible, as well as Conditions (if any)
Electronics – All Mobiles Headset, Covers and cases, Laptop, Data Cables & Printer &
Small Home Appliances – Mixer grinder juicer, Roti maker, Vacuum cleaner, Induction cooktop, sewing machine, Hand blender, Electric kettle, Iron , Egg cooker
7 Days
Replacement Only
To enable you to fix issues with the product of yours, we might troubleshoot the product of yours also through internet resources, over the telephone, and/or through in person technical visit.
If a defect is actually determined in the Returns Window, an alternative of the very same design is going to be provided at no extra cost. If no defect is actually established or maybe the matter isn’t identified within five days of shipping, you’ll be guided to a brand service facility to solve some subsequent issues.
At any rate, just a single replacement shall be supplied.
Furniture, Large Appliances, as well as Rest on the Electronics
All Small household devices (Except Mixer grinder juicer, Roti maker, Vacuum cleaner, Induction cooktop, sewing machine, Hand blender, Electric kettle, Iron , Egg cooker)
10 Days
Replacement Only
For items needing set up, returns shall be qualified just when such solutions are actually fitted by way of the brand’s authorized personnel.
To be able to enable you to fix issues with the product of yours, we might troubleshoot the product of yours also through internet resources, over the telephone, and/or through an in person technical visit.
If a defect is actually determined in the Returns Window, an alternative of the very same design is going to be provided at no extra cost. If no defect is actually established or maybe the matter isn’t identified within ten days of Installation or delivery wherever relevant, you’ll be guided to a brand service facility to solve some subsequent issues.
At any rate, just a single replacement shall be supplied.
Lifestyle – Baby Care, Lingerie (top-wear), Fashion & Apparel Top, Ethnic Set, Kids T Shirt, Footwear Accessories, Shirt, , Belt, Frame, Bag, Sling Bag Rest of Fashion and Clothing Accessories Watches, Sunglasses, Footwear.
Health – Sports, Yoga & Fitness Equipment, Acupressure products, Hand Massager
Travel Accessories – Suitcase, Backpack, Sunglass
5 Days
Refund Replacement or even exchange
We will ask them to send us a mail for just about any return demand on [email protected] / [email protected] with the information including the Order Code, Reason behind returning the item, Photo on the Defected item which you plan to transport back to us.
At any rate, just one replacement or even exchange shall be supplied.
Home: Home decoration, Furnishing, Home Improvement Tools, Household Items, as well as Pet Supplies;
Stationary, Office Supply, Music Instruments, Books, Toys and school Supply
Hand Bags, Jewelry, Kitchen Utility
3 Days
Refund Replacement or even exchange
No Return Categories
A number of items in the above categories aren’t returnable due to the nature of theirs or maybe other good reasons. For all items, the policy on the item page shall prevail.
You are able to look at the complete list of non returnable products below
Category
Car Accessories
Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Wax and oils
Automobiles – Cars, Mopeds, Motorcycles, and scooters
Cleaning Products – Surface Cleaners, Stain Removers, and Washing Bars/Powder
Computer/ Mobile Accessories – Infotainment system, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphic Cards, Processors, Motherboards, Internal Hard Drives along with RAMs
Food and nutrition – Condiments, Drinks, Fruits, Health Supplements, Meat, Sea meals, Syrups, Vegetables, man made Sweetener, Milk, along with any other Edible Products
Footwear Accessories – Oils, Glue, Grease, Socks, Shoe Polish Creams also as Wax
Gardening Products – Plant Saplings, Plant Seeds, along with Soil Manure
Home Products – Marker Refills, Mosquito Coil, Naphthalene Balls, Scuba/Smoking Pipe Mouthpieces, napkins, color remover, Sprays, clearing up gloves also as accessory as well as spray paints
Hygiene – Shaving tools and products, Straws, Tissues, Toilet Tissue Aid, Toilet Rolls along with Women Intimate Care
Private Care – Deodorants, Conditioners, Creams, Eyebrow, Eyelash, Hair Styling Products, Eye Mask, Face Wash, Face Care or maybe Fairness Products, Kajal, Hair Care, Gels, Fresheners, Fragrance , Blackhead
Pet Supplies – Grooming Kit, Pet Food, Pet Hygiene, Personal Care Products, Poultice, Tail Wraps, Waste Bags
Health and safety Products – Safety Helmets, Safety Goggle, Safety Gloves